Terms & Conditions

AXEON MARKETING INDIA. (hereinafter referred to as "the Company" or “Axeon India”) is the owner and the service provider of internet-based retailer called axeonindia.com that provide Ayurvedic Proprietary Medicines & Beauty products. The registered office is at 120/249, Vikas Mantra Tower, R.K.Mutt Road, Mandaveli, Chennai : 600028

 

• AVAILABILITY AND DELIVERY

All our products are packed to order and customized to your requirements. Delivery time will vary from product to product and cannot be guaranteed. An indicative time period is approximately 7 to 14 days for our products offered in the website excluding shipping time. Shipping delays due to courier companies cannot be controlled by Axeon Marketing India. Items purchased via a gift voucher are not entitled to a refund in cash or credit.

 

• YOUR ACCOUNT
  You agree that any use on the site is at your own risk and the Company is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Your unique identifier is your email ID. You are responsible for updating the same as we will send all communication on your order status and delivery details to this email ID only. Further, adding your mobile number to the account information allows us to contact you in case of any requirements to schedule appointments, alterations, advise delivery of orders as well as any unforeseen circumstance. We respect your privacy. In compliance with data privacy laws governing the jurisdictions in which we provide our service, you may delete your account at any time. Upon any termination, discontinuation or cancellation of Services or your Account, the following provisions will survive: "Pricing", "Payment", "Trademark Copyright and Restriction", "Privacy Policy", "Governing Law & Arbitration". You consent to receive communications from us by way of e-mails, phone calls and SMS’s with respect to your transactions on our Website. Users will be required to register their valid phone numbers and e-mail addresses to facilitate such communication. We may also use your e-mail address to send You updates, newsletters, changes to features of the Service, and the like to provide You better Services.You may at any time unsubscribe from our newsletters, email or SMS campaigns by clicking on the appropriate settings in your Profile on our website.

 

• PRODUCT DESCRIPTION
  The Company tries to be as accurate as possible in the representation of information on the website and in our stores. However, the Company does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.
  The Final product may differ slightly from that of the image being displayed.

 

 

• PRICING
  Whilst we try to ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of any Product or Service that you have ordered from the Company, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. We allow changes or cancellations within 24 hours of order placement. If you cancel and you have already paid for the Product or Service, you will receive a full refund. Refunds will be made via the same payment mode and will be credited within 7 working days after the refund is initiated. Our prices when shopping online from India are inclusive of GST. For shipments outside of India, you will be solely responsible for calculating and paying any and all taxes, customs duties, fees, etc. imposed by the destination country in relation to the Product(s) or Services. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the total cost.
  For our international customers, please note that all charges are in the currency displayed on the website. In case of any interbank fees, the Company has no control in determining what these charges are and it is understood that the customer will bear these charges (if any). In case of any COD amount, the Company has the right to use the loyalty credits accumulated by the customer to offset these charges.
  In case where a refund is issued, we will not refund any shipping charges, custom duties or taxes as applicable. Items purchased on Sale at our Stores are not eligible for returns, refunds or alterations.

 

• PAYMENT
  Our domestic prices are inclusive of GST. Tax is applicable at checkout. Payments may be made by Mastercard, Visa, PayPal, UPI, netbanking, or payment wallets (including but not restricted to Amazonpay, PhonePe, Patytm, OlaMoney, Zest Money, Lazy Pay, and others, as offered by our payment gateway processor - Razorpay and/or Cashfree. The safety of your credit/debit card information is of paramount importance to us. We do not store any credit/debit card information and your payment details are automatically encrypted when you enter them. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched, and Services will not be performed, until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
  Gift Vouchers cannot be purchased using Loyalty Credits.

 

• TRADEMARK, COPYRIGHT AND RESTRICTION
  This site is controlled and operated by Axeon Marketing India. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the www.axeonindia.com website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means. You must not assist any other person to do so either, either directly or indirectly Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
• PRIVACY POLICY
  The Company values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. The Company recognizes that it must maintain and use customer information responsibly. We will not rent, give or sell your personally identifiable information to any outside organisation for that organisation's own use without your consent. We give out necessary information such as your name, address and contact details to the delivery company solely for the purpose of completing your order transaction. Your data will not be provided to third parties for marketing. We do not store any credit card information.

 

• CHANGES TO TERMS OR SERVICES
  We reserve the right to update or modify these Terms and Conditions at any time in our sole discretion. If we do so, we'll let you know either by posting the modified Terms on our website(s) or through other communication. It is important that you check these terms regularly because if you continue to use the Services after we have posted modified Terms on the Sites, you are indicating to us that you agree to be bound by the modified Terms. You may choose to discontinue our service if you don't agree to be bound by the modified Terms. Because the Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

 

• ALERTS AND NOTIFICATIONS
  As part of our Services, you may receive notifications, alerts, emails, requests for feedback on our products and services, delivery status messages or other types of messages regarding our Services. We may also periodically send you emails that directly promote the offerings of the  Company. When you receive such promotional emails from us you will have the opportunity to "opt-out" by following the UNSUBSCRIBE instructions provided in the email you receive.

 

• LIMITED LIABILITY
  For all purchases made online and in stores, the Company's liability extends to the value of the products purchased by the customer.

 

• EXCHANGES & REFUNDS
  We Offer exchanges and refunds provided we are in receipt of the returned products with no tampering or sign of usage. If products are damaged in transit, It is compulsory to provide us with image & video proof of the product. The discretion to accept exchanges, returns & issue refunds remains the sole right of the Company.

  

• PROMOCODE
  The Company may at times offer promotional codes to our customers to avail of special discounts and offers. The promotional codes cannot be used in conjunction with any other offers. Promotional codes are also not valid on purchases using Loyalty Credits. Orders using promo codes are not entitled to Loyalty points. These codes for garments may be restricted to a particular category or brand i.e. Bombay Shirt Company, cityof_, or Korra. The Company retains the right to honour promotional codes or disallow the same if it has deemed to be used for the purpose of gaming the system. 

 

• REFERRAL PROGRAM
  The Company may at times offer a referral program (branded as "Refer & Earn") to our customers for them to receive benefits by recommending their friends and/or family members to make purchases on the Company's website. The referral program was administered by ReferralCandy and by signing up for the program, ReferralCandy was provided with the customer's name and registered email address. The promotional codes obtained as part of this program cannot be used in conjunction with any other offers. The terms and conditions of the program are as follows (a) You will be entitled to 20% off your next purchase after your friend/family member has completed their purchase on the Company's website and the same has been verified by the Company. (b) Both your purchase and the friend/s you refer must make purchases on the Company's website only to avail of this offer. Purchases made at physical store locations will not be considered as part of this program. (c) This program is not valid in North America i.e. Canada, USA, and Mexico. (d) The referral program is not valid at any of our stores in India or globally. (e) The coupon code issued to you for 20% off is valid on purchases that must be done within 30 days. (f) If a customer already has an existing account with any of the brands of the Company, then neither party shall be entitled to the benefits of this program. (g) The coupon code validity cannot be transferred to another customer/user and cannot be renewed once expired. (h) The Company at its sole discretion may choose to void the referral offer if in its opinion, the referrer has not referred family/ friends but has chosen to register additional email addresses for the purposes of availing the promotional discount offered. These codes for garments may be restricted to a particular category or brand i.e. Bombay Shirt Company, cityof_, Korra for garments across all brands. The Company retains the rights to change, modify the terms or cancel the program at any time without any other notification to the customers apart from updates on this Terms & Conditions page. 
• GOVERNING LAW AND JURISDICTION
  This Agreement shall be interpreted and construed in accordance with the laws applicable in India. The courts of Mumbai, India shall have exclusive jurisdiction in any matter relating to or arising out of this Agreement.

• GIFT VOUCHERS
  Gift vouchers can be purchased at our stores, our website or through partner portals as electronic gift vouchers. The following conditions will apply in regard to their validity and redemption:
  • Items purchased via a gift voucher are not entitled to a refund in cash or credit.
  • Gift Vouchers cannot be purchased using Loyalty Credits.
  • All gift vouchers have a validity of 1 year from the date of purchase. They cannot be refunded in cash or credit to the beneficiary or the purchaser.
  • Gift vouchers are for a single user only and cannot be redeemed for purchase of items for another customer, i.e. they are non-transferrable.